Privacy Policy

Texas Behavioral Health Executive Council (BHEC) Compliance

• We comply with BHEC rules for all licensed providers.
• Providers maintain liability insurance and follow state standards for informed consent, supervision, and confidentiality.
• Patient confidentiality is protected per Texas law; supervision/case consultation excludes identifying data.
• Grievance procedures are available through bhec.texas.gov.

HIPAA Practices

• PHI is used/disclosed only for treatment, payment, operations, or as required by law.
• Psychotherapy notes require specific written authorization for release.
• Patients may access, amend, and request restrictions on PHI.

National Consumer Privacy Commitments

• We follow Federal Trade Commission (FTC) guidance on data security.
• We comply with the Children’s Online Privacy Protection Act (COPPA).
• We do not sell or share personal data with marketers.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA) as amended by the CPRA:

• The right to know what personal information we collect, use, disclose, or sell.
• The right to request deletion of personal information, subject to exceptions.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of personal information (we do not sell data).
• The right to limit use of sensitive personal information.
• The right to non-discrimination for exercising these rights.

California residents may submit requests by emailing info@memyselfandhealing.com with “California Privacy Request” in the subject line.

Tracking Technologies & Cookies

• We use essential cookies to operate and secure our website.
• We may use analytics tools (e.g., Google Analytics) to understand website usage in aggregate form.
• We may use pixels or tags for site performance and appointment booking integrations.
• Cookies can be controlled through your browser settings. Blocking cookies may affect site functionality.
• We honor legally required global privacy control signals where applicable.

Who We Are & Contact

Information We Collect

• Contact, demographic, and appointment information.
• Insurance and billing data.
• Telehealth consents and communications.
• Device/browser information and cookie data.

How We Use Information

• Deliver and coordinate mental health services.
• Verify insurance and process payments.
• Maintain and secure our website and services.
• Analyze aggregate site performance.
• Comply with legal requirements.

Sharing & Disclosures

• PHI may be disclosed for treatment, payment, and operations as allowed under HIPAA.
• Personal data may be shared with service providers (e.g., hosting, analytics).
• We do not sell personal data to third parties.

Your Rights

• Access, correct, or request deletion of your records.
• Request confidential communications and restrictions.
• Opt out of certain tracking and analytics technologies.
• File complaints with us, the Texas BHEC, the U.S. HHS Office for Civil Rights, or (if applicable) the California Attorney General.

Children’s Privacy

We comply with COPPA and Texas law. We do not knowingly collect data from children under 13 without parental consent. Services for minors require proper legal authorization.

Changes to This Policy

We may update this policy to reflect new laws or practices. Updates will be posted here with the revised date.